I was coming here to tell you I wasn’t posting here today – I posted here twice yesterday, and I posted on the biz blog like a billion times today, so I figured that covered it.
I did remember a small snippet of my day that I thought I’d share though. I hate that it is me grumping, so I will try to think of something cheerful also.
Most of my items for Got Craft are completed or well on their way, but I’d been waiting for a final delivery of typewriter keys so I could finish the bracelets I’m doing with those. I ordered 3 sets from one person a full month ago, and while everything else arrived within a week to ten days, these hadn’t shown up.
The seller hadn’t shipped them with tracking, so the only real option was to wait. Earlier today they were found – they showed up back with the shipper marked “no such address”.
As it turns out, instead of writing “#410 55 Water St. ” as I had given her, she wrote”#4 1055 Water St.” – not the same thing.
So, of course, the seller blames ME.
Yup, clearly this was my error and I should send additional shipping funds if I wanted my package. To make matters worse, I really need this item in the next week, getting it AFTER Got Craft via regular shipping is just not helpful. Meaning, I need expedited shipping, which is $30 (the item was around $100, fyi).
The seller blames me because I listed the unit and the building on the same line (which I have done for probably upwards of 100 packages since living here). I blame her because regardless of how I listed it, she transcribed it incorrectly and had she not done that I would have received it. So, rather than argue, I told her that we should split the difference and both pay half and call it a day.
Which she refused.
OK, seriously people? I know it’s been some time since the whole “the customer is always right” mentality ruled, but I wasn’t asking to be right, I was asking to split the difference because we weren’t going to agree otherwise. It’s called a compromise. It’s what you do.
Anyways, she eventually very reluctantly agreed when I suggested her feedback score would be impacted, but it was certainly an unpleasant start to my day.
In other news, the whole thing made me appreciate my customers more, so I’ve got Reka working on the project of all projects so I can send each of our 2009 wedding clients some Blue Olive holiday love in a few weeks, just because.
Applicants are starting to roll in for our January graphic design internship here in the studio, so that’s fun. I’m not seeing as many applicants as for our summer opening but I suppose that’s to be expected, but the plan is to hopefully hire our intern part time as a real true employee when the internship is over if all goes well, so I’ve got my fingers crossed for lots of interest. Yay for more employees!
if you were at Mosquito Creek, it’s also a classic cougar bar.